Your satisfaction is our main priority. If you have any questions or concerns about your experience with Hot Sauce World, please e-mail us at
Depending on the item(s) you purchase on our website and the location to which the items will be delivered, different shipping methods may be available. Each shipping method has its own restrictions and charges that will be applied to your order.
At checkout, you will be prompted to choose a shipping method for your item(s). (Please note that some items and locations may offer only one shipping method.) Shipping costs are dependent on the destination of your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
Generally, you will have the option of upgrading your shipping method for faster delivery (such as 2-3 Day, or Overnight service). If you choose to upgrade your shipping method to 2-3 Day, your order must be received by 12:00 pm (noon) EST or your order may not be processed until the following business day. If you choose to upgrade your shipping method to Overnight, your order must be received 1:00 pm EST in order to receive your package the next business day. Business days are Monday-Friday, excluding federal holidays within the United States.
We use Ground Shipping to ship our products to USA and Canada. Regular delivery to Alaska, Hawaii, APO/FPO addresses and US territorial possessions is via FedEx Ground, and takes approximately 5 to 12 days. For international we ship via USPS Air Mail. You can expect delivery with in 2 to 3 weeks of your order for in stock items. All applicable duties and taxes will be paid by the package recipient.
Our shippers do not allow us to give them special instructions for delivery of your package.
Ground transit time is based on business days Monday- Friday.
The information that we acquire to process your order will remain in our records department for the sole purpose of servicing you as our customer. Your information will never be sold or given to anyone.
Here at Hot Sauce World, we are sure that you will be happy with your purchase. If for any reason you are not satisfied, we will give you a refund or store credit. Just return the unused, unopened product to us within 15 days of purchase. The Customer is responsible for return shipping charges, unless we have shipped the wrong item to you. It is necessary that you contact our Customer Care department (CustomerCare@HotSauceWorld.net) for an RMA number first. If your items arrive broken, please let us know as soon as possible. All shipments are insured.
Most of our items are in stock and will ship within 24 to 48 hours. Due to the volume of orders and our large inventory, in rare cases, please allow up to 3 weeks for delivery.
If you are seeking status on your order, we request you send an e-mail (CustomerCare@HotSauceWorld.net) for faster responses to your questions.
Hot Sauce World, Inc.
P.O. Box 334
Hull, MA 02045